The Rise Display Network Appliance (RDNA) service is the service that runs on an Appliance to start Rise Player, Rise Data Collector, and Rise Data Provider and to authenticate to the Rise Display Network servers.

This service appears in the Windows Services console on the Appliance. It is possible to stop and start this service whenever necessary. For example, you would stop and restart this service if you wanted a Presentation to update immediately on an Appliance, to start downloading some content, or switch to a different Presentation. You stop and restart the service in the Windows Services console of the Appliance.

NOTE: Starting and stopping the service will temporarily show the desktop of the Appliance on the display, so the restarting of the service should only be used when appropriate.

To restart the RDNA service manually:

1. Using a keyboard either attached directly or remotely to the Appliance, press Ctrl + Shift + F11.
2. Click Start > Run.
3. In the Open field, type Services.msc, then click OK.
4. In the Services dialog, scroll down to and click on the service named Rise Display Network Appliance Service.
5. Once the service is highlighted, the options to “Stop” or “Restart” the service will display. Click Restart. Once restarted, the assigned presentation will start playing, and any content that has not been downloaded and cached on the appliance will begin downloading.

To set up the RDNA Service Restart script as a scheduled task:

Sometimes it may be necessary to restart the RDNA service at a specific time or times to ensure the Presentation content shows correctly. To schedule a specific time or times at which to restart the RDNA service, you can use the RDNA Service Restart Script. Click here to download the RDNA Service Restart Script.

The following procedure should be performed on the Appliance on which the RDNA service is installed.

1. Download the script from here and save it on the Appliance.
2. Click Start > All Programs > Accessories > System Tools > Scheduled Tasks.
3. In the Scheduled Tasks dialog, in the Name column, double click Add Scheduled Task.
4. In the Scheduled Task Wizard dialog, click Next.
5. Click Browse to locate the RestartScript.vbs, then press Next.
6. Enter a name for the task and select Daily for how often you want it to execute.
7. Choose the time at which you want the task to run. NOTE: the Restart Script will execute 1 minute after the time you specify, e.g., if the task is scheduled to run at 5:00 pm, it will execute at 5:01 pm.
8. Leave the Password field blank unless the logged in user has been assigned a password.
9. Check the box to Open advanced properties for this task when I click finish, and click Finish.
10. On the Task tab, check the Run only if logged on box, then click Apply.
11. Click OK to save the task.
12. (Optional) Repeat steps 1 through 11 to schedule an additional task.